My team is small, about 11 full-time people now, and a few part-timers. Every month I'm doing a 30-minute 1-on-1 with each of them. It adds up to a full day of talking but I want to let everyone know that the CEO is for them - is to serve them and I'm ready to hear their opinions. Very often I get extremely valuable first-hand feedback from my team and some really good ideas. I can hear what's bugging them, how is their personal life doing, where we can help to make their work more challenging and more exciting.
Ryan has a much bigger team with more than 50 people so I'm sure he can't meet everyone regularly - my team is small so we can still do that... and we'll have these meetings next week.
Practical tip - schedule one day for this - and make it 30-minute meetings and let everyone know - publish the official schedule of meetings. In the past I'd spread these meetings across the week and it wasn't very productive, when it's all on one day, I just can prepare for these meetings and attend them all at once and know that this particular day is about meetings.
With my direct reports - my Chief Technical Officer and Chief Happiness Officer I'm talking every week. We do "Weekly Reviews" together. :-)
Posted on Tuesday, April 23, 2013